Live Support Script

Live Support software by LogicSpice is the fast, easy and cost effective tool that helps you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact your support team (online technical staff ) for live assistance through Provide Support Live Support system.

It empowers your site with greater clients' satisfaction and confidence offering an live (instant) and personalized support. Build strong business through face to face interaction. Whatever your online business is, travel, real estate, auto sales, web hosting, web design, education, insurance or other, Live Support service will improve customers' trust and loyalty and as a result increase your sales.
Use Live Support to engage customers to improve trust and confidence, and increase customer loyalty and satisfaction. Compared with phone or email support, LogicSpice improves operator productivity and reduces service costs. Instead of handling only one call at a time, your customer service operators can hold 3-6 chats at once. This means customers never have to wait and leave your site. And with LogicSpice, it costs less to deliver this level of service.

Live Support Feture

Basic features of Live Support Live Support Features Support , capturing Discussion, shairing Knowledges. Chat between operators , supports sending files. Multiple chats , holds chatting records . Instant setup - one time copy & paste HTML code. Leave a Message/ reply when offline Sound effect whenever a surfer has entered during to chat See what the surfer is typing before they send it   Spell checker tool , KnowledgeBase Multiple workgroups, each with its own workflow, data fields, and other unique customization. Phpshoppy's live Support is so easy to implement and user-friendly, Non-techies can get up-to-speed in a snap. But if you ever do need assistance, we're here to answer your questions 24x7, 365 days a year   Administration Area Technician Groups and assign permissions to a and assign to specific Technician Admin can Route the requests to the right technicians Predefine support solution for specific issues Create departments, operators and users. Generate reports of Technician statistics and activity Page and IP tracking.   System Requirements Remote computer :- Windows 98, ME, 2000, XP, or Server 2003 Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL) Local computers to support remote Computers: - Windows 2000, XP, or Server 2003 Internet Explorer 6.0 or Firefox 1.5 Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

Key features of Live Support Auto Inviting, chat - with a popup blocker.   Online technical Staff with live solution. Strong tracking and refferer activity. instant reply,instant chat, and instant consultation online. Multiple chats , initiated by multi users too. Online upgrade support. Traffic monitoring and live keyword. Transfer or change visitor to different departments for better satisfaction. IP Banning-Block unwanted spammers, calls by IP Filtering Capable to easily view and search saved transcripts Users can receive printable chat transcripts free with just a click apart. Real time chat,Time Zone support. All languages support, . Access from any computer . Easy to install, hassle-free, coste effective Live Support pack.   Gives client an option to send query or offline message to a specified department. An email will be sent to the department email address for each Offline message. Site Statistics:- include visiting entrance, the amount of visiting pages, currently viewing pages and if crawling from searching engine etc. Observe visitor sessions and chat sessions at the same time and talk to multiple users at the same time using a unique tab system.   Hourly basis: This might be beneficial for you if you have some web      programming work which is not of regular nature. Project basis: If you have a lot of work which comes regularly and you      want to get that work done on contract basis, then it would be as a      huge cost saving option for you.