What is Support Ticket System?

Every company needs a simple and reliable support ticket system to manage customer requests and issues. If you are also planning to maintain the clear communication with your clients then you can enable online help desk system with our customer support ticket system script with an easy and small installing process.

Are you looking for online help desk system for your business to provide support & help to your customers at remote place? We at Logicspice have ready-made support ticket system script for this type of need. Just buy this and enable help desk for your web users within the short period of time.


Our customer support ticket software will work for any web browsers over the Internet and it connect you with several customers who are looking for online support simultaneously on any project. We also offer customization facility according to your requirements.

Managing the customers query diligently is all the difference between retaining or losing a long lasting relationship.

Ticket system Features

Attachments

Attachments

Attach files of up to 10mb to any outgoing messages. Files extensions and size would be manageable.

Custom Ticket Priorities

Custom Ticket Priorities

You can define your own priorities types of tickets i.e. low, normal, high, medium and add more priority.

Custom Ticket Status

Custom Ticket Status

You can define your own ticket status types of tickets i.e. Assigned, resolved, open, unassigned.

Canned Messages

Canned Messages

Create a standard answer sheet for common questions, and insert them with a click into any message.

Search

Search

Search all your tickets and perform bulk actions all in one step like delete, assign to one staff etc.

Advanced Formatting

Advanced Formatting

Rich text editor makes it easy to add bold, italics, links or lists to your replies and notes.

CSV Export

CSV Export

Perform custom analysis by exporting your reporting data to a CSV or Excel file.

Custom Email Templates

Custom Email Templates

You can design your own email templates to send customers for any update in information.

User Permissions

User Permissions

You can choose whether to give Users access to more advanced management features.

User-Specific Reporting

User-Specific Reporting

See all reports and activity for a specific user on a single page for ease access.

Support Ticket System Mobile Application

This online support ticket system app is ideal for growing businesses who wants to reduce customer support costs by providing customers an easiest way to find answers and raise their queries.

Support Ticket System Mobile Application
$349 USD
*The price is just for an android app. iPhone app will be priced separately.
Our given Support Ticket System app script gives you a right track to run your business all over the world.
Four user modes for efficient access control
Super admin

Super admin

Super admin will have system administrative tools.

Manager

Manager

Managers are equipped to make the right decisions.

Staff member

Staff member

Staff member have the right tools to be more productive.

Customer

Customer

Customers find timely help within an arm's length.

Ticket system Features

Used Technologies and Server Requirements

  • iOS App Development
    iOS
  • Java
    Java
  • Android Developers
    Android
  • PHP Development
    PHP
  • CakePHP Developers
    CakePHP
  • Bootstrap
    Bootstrap
  • MySQL
    MySQL
  • Apache
    Apache

What support you will get?

  • manager_icn
    Free Updates
  • manager_icn
    Free Support
  • manager_icn
    Free Brand Removal
  • manager_icn
    Free Installation
  • manager_icn
    Easily scalable

Customer Reviews

05 4.0 out of 5 stars
5
17
4
1
3
0
2
0
1
0
5
Build an Online Store
Oapriliao
Professional, Always put in extra effort, Good Knowledge. One of the best Developer. Will continue to work with them with upcoming project.
5
website interface design and back-end business implementation using php
Emsall
The word "perfect" is not enough to describe the capability of Logicspice. They are just wonderful and willing to extend the effort until the customer satisfied, definitely will re-hire them
5
Online Box Office
Konataalleyne
Excellent work. Would definitely use them again. Fast and effective work.

Quick FAQ

Yes, our given scripts are flexible. Clients can customize according to their requirement.

Yes , we believe in long-term relationship.We provide technical support to the client till the end of journey with us.

Sure, we fulfill the requirement of client. Your suggestion or ideas are always welcomed which can make your business more interactive.

We are following latest technology. which ensure highest level of quality and most number of iterations with you so that will never be case.

Yes, We deliver the exact product. We don’t compromise with quality at all.

Yes, You can directly install our given script and can manage everything in admin panel which is very user friendly.

It will take minimum 48 hours after payment.You will receive an email message with login details for your personal account where the script can be downloaded.

You are allowed to modify the script. You can remove our company information and put yours. But you cannot put “copyright by“ because only we own the copyrights for our products.

Yes, You will have access of the all the code, except some of the core encrypted files.

You will be licensed to use it only for the domain, you purchased for.

All rights will remain with Logicspice only, and you can not resell it.