Every company needs a simple and reliable support ticket system to manage customer requests and issues. If you are also planning to maintain the clear communication with your clients then you can enable online help desk system with our customer support ticket system script with an easy and small installing process.
Are you looking for online help desk system for your business to provide support & help to your customers at remote place? We at Logicspice have ready-made support ticket system script for this type of need. Just buy this and enable help desk for your web users within the short period of time.
Our customer support ticket software will work for any web browsers over the Internet and it connect you with several customers who are looking for online support simultaneously on any project. We also offer customization facility according to your requirements.
Managing the customers query diligently is all the difference between retaining or losing a long lasting relationship.
Ticket system Features
Attach files of up to 10mb to any outgoing messages. Files extensions and size would be manageable.
Custom Ticket Priorities
You can define your own priorities types of tickets i.e. low, normal, high, medium and add more priority.
Custom Ticket Status
You can define your own ticket status types of tickets i.e. Assigned, resolved, open, unassigned.
Create a standard answer sheet for common questions, and insert them with a click into any message.
Search all your tickets and perform bulk actions all in one step like delete, assign to one staff etc.
Rich text editor makes it easy to add bold, italics, links or lists to your replies and notes.
Perform custom analysis by exporting your reporting data to a CSV or Excel file.
Custom Email Templates
You can design your own email templates to send customers for any update in information.
You can choose whether to give Users access to more advanced management features.
See all reports and activity for a specific user on a single page for ease access.
Support Ticket System Mobile Application
This online support ticket system app is ideal for growing businesses who wants to reduce customer support costs by providing customers an easiest way to find answers and raise their queries.
*The price is just for an android app. iPhone app will be priced separately.
Our given Support Ticket System app script gives you a right track to run your business all over the world.