This online support ticket system app is ideal for growing businesses who wants to reduce customer support costs by providing customers an easiest way to find answers and raise their queries.

  • Assign Support Tickets : Client can directly assign the ticket to the respective department. Admin can reassign it to the other staff.
  • Rating Features : After resolving a ticket, client can give feedback and can help the team to improve their service
  • Track Everything : Admin can control everything, they can track communication, rating, reply to the tickets.
  • Filter Support Tickets : You can search ticket by category, department and arrange them according to you.
  • Manage Support Tickets : Edit the tickets, delete it & export it. Auto update the ticket status.
  • Client Panel : Client can sign up to the support ticket system and update their details as well.

Ticket system Features

Take our service marketplace script similar to thumbtack clone on your smart mobile phones. The mobile application will provide all the features of the website. Get in touch with Logicspice today to get a demo of your app. Our mobile app is under improvement and development.
Supervisor
  • img Secure Login

    Supervisor can securely login the Application & login details will be provided by Organisation Admin.

  • img View Dashboard

    Supervisor can view the Dashboard where it will show the total number of the count for ticket status as Pending, Open, Closed & Unassigned.

  • img View Profile

    Supervisor can view their Profile with details Name, Email Address, Address, Username & Contact Number.

  • img Filter Tickets

    Supervisor can apply filters with fields of Agents selecting from the drop-down, Created Date, Ticket Status, ticket Priority, Customer, Ticket ID etc.

  • img Manage Tickets

    Supervisor can view the list of tickets & tickets can be managed (view/edit). Supervisor can assign the ticket to Team. Agent can change status & comments of the ticket.

  • img Approve Tickets

    Supervisor can view the list of Approval Ticket Request & Supervisor can approve ticket request.

  • img Manage Customer

    Supervisor can view the list of all Customers & can export Customer. Supervisor can manage (view/delete) the Customers.

  • img Export

    Supervisor can export the Customer list.

  • img Manage Call Reasons

    Supervisor can view the list of Call Reason with created date & time. Supervisor can manage(view/add/delete) the Call reason.

  • img Ticket List for the specific customer

    Supervisor can view the ticket list for specific Customer by clicking on "Ticket list" in Customer Section.

  • img Ticket History according to ticket ID

    Supervisor can view ticket history of specific Ticket using Ticket ID which will describe the Ticket ID, Category, Issue type, City, Comments for the Tickets & Ticket History.

  • img View Messages

    Supervisor can view the list of messages & can delete messages.

What is Support Ticket System?

Every company needs a simple and reliable support ticket system to manage customer requests and issues. If you are also planning to maintain the clear communication with your clients then you can enable online help desk system with our customer support ticket system script with an easy and small installing process.

Are you looking for online help desk system for your business to provide support & help to your customers at remote place? We at Logicspice have ready-made support ticket system script for this type of need. Just buy this and enable help desk for your web users within the short period of time.


Our customer support ticket software will work for any web browsers over the Internet and it connect you with several customers who are looking for online support simultaneously on any project. We also offer customization facility according to your requirements.

Managing the customers query diligently is all the difference between retaining or losing a long lasting relationship.

Best Partner Company For Your Technological Solutions!


Why Logicspice
Four user modes for efficient access control
Super admin

Super admin

Super admin will have system administrative tools.

Manager

Manager

Managers are equipped to make the right decisions.

Staff member

Staff member

Staff member have the right tools to be more productive.

Customer

Customer

Customers find timely help within an arm's length.

Used Technologies and Server Requirements

  • iOS App Development
    iOS
  • Java
    Java
  • Android Developers
    Android
  • PHP Development
    PHP
  • CakePHP Developers
    CakePHP
  • Bootstrap
    Bootstrap
  • MySQL
    MySQL
  • Apache
    Apache

What support you will get?

  • manager_icn
    Free Updates
  • manager_icn
    Free Support
  • manager_icn
    Free Brand Removal
  • manager_icn
    Free Installation
  • manager_icn
    Easily scalable

Customer Reviews

4.0 out of 5 stars
5
17
4
1
3
0
2
0
1
0
5
Build an Online Store
Oapriliao
Professional, Always put in extra effort, Good Knowledge. One of the best Developer. Will continue to work with them with upcoming project.
5
website interface design and back-end business implementation using php
Emsall
The word "perfect" is not enough to describe the capability of Logicspice. They are just wonderful and willing to extend the effort until the customer satisfied, definitely will re-hire them
5
Online Box Office
Konataalleyne
Excellent work. Would definitely use them again. Fast and effective work.

Quick FAQ

Yes, our given scripts are flexible. Clients can customize according to their requirement.

Yes , we believe in long-term relationship.We provide technical support to the client till the end of journey with us.

Sure, we fulfill the requirement of client. Your suggestion or ideas are always welcomed which can make your business more interactive.

We are following latest technology. which ensure highest level of quality and most number of iterations with you so that will never be case.

Yes, We deliver the exact product. We don’t compromise with quality at all.

Yes, You can directly install our given script and can manage everything in admin panel which is very user friendly.

It will take minimum 48 hours after payment.You will receive an email message with login details for your personal account where the script can be downloaded.

You are allowed to modify the script. You can remove our company information and put yours. But you cannot put “copyright by“ because only we own the copyrights for our products.

Yes, You will have access of the all the code, except some of the core encrypted files.

You will be licensed to use it only for the domain, you purchased for.

No, You can’t resell the script. All rights will remain with Logicspice only.

Yes,We offer 30 days money back guarantee to ensure customer satisfaction of our products. If for any reason, you wish to discontinue using the product, you can ask us for refund. We will refund your total money except the installation and configuration charges, which is USD 65 or 20% of application cost, whichever is greater.

Ticket system Features

top