Customer relationship management (CRM) is use to manage and analyze customer interactions with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM system is design for the contact between the customer and the company which could include the company’s website, contact details and other details. CRM software consider customer information and documents into a single CRM database so business users can more easily access and manage it.
The software code is made on popular php framework and is flexible and extendeable. Logicspice also provide customized user management system to manage users, business clients and also office employee.
Important Features of CRM Software
- Manage all their companies clients and create list of clients. They can add / delete / update any clients details.
- Manage business leads
- Manage active / deactivate leads
- Send messages to clients
- Manage all their companies projects
- Manage clients bills / payments
- Generate Invoice
- Assign task to their business users
- Business users manage their task and can mark task as complete or in-progress
- Manage contacts where they can easily find any clients information
- Manage all business users
- Track work status of business users
- View reports
- Upload / Download documents
- Receive alert notifications
- Save history