Help Desk Customer Support Ticket Software System

Ticket system Features

Take our service marketplace script similar to thumbtack clone on your smart mobile phones. The mobile application will provide all the features of the website. Get in touch with Logicspice today to get a demo of your app. Our mobile app is under improvement and development.

Secure Login

Team can securely login the Application & login details will be provided by Organisation Admin.
View Dashboard

Team can view the Dashboard where it will show the total number of the count for ticket status as Pending, Open, Closed & Unassigned.
View Profile

Team views their Profile with details Name, Email Address, Address, Username & Contact Number.
View messages

Team can view the list of messages & can delete messages.
Fliter Tickets

Team can apply filters with fields of Agent, Created date of Ticket, Ticket Status, Ticket Priority, Customer & Ticket ID.
Manage Tickets

Team can view the list of Tickets which are assigned by Agent, Supervisor & Manager. Team can view & edit the Tickets.
Ticket Status

Team can view the status (opened/closed) of the ticket.
Ticket History According to Ticket ID

Team can view ticket history of specific Ticket using Ticket ID which will describe the Ticket ID, Category, Issue type, City, Comments for the Tickets & Ticket History.
Re-assign Ticket

Team can re-assign a ticket to Agent.
Profile Setting

Team can edit (First name, Last name, Contact Address, Contact Number & change password) their profile.
View Notifications

Team view the notification himself or under organization notifications list and can delete it.
View Reviews & Ratings

Team can view the reviews & ratings they have recieved for Solved Ticket from Customers.

Secure Login

Supervisor can securely login the Application & login details will be provided by Organisation Admin.
View Dashboard

Supervisor can view the Dashboard where it will show the total number of the count for ticket status as Pending, Open, Closed & Unassigned.
View Profile

Supervisor can view their Profile with details Name, Email Address, Address, Username & Contact Number.
Filter Tickets

Supervisor can apply filters with fields of Agents selecting from the drop-down, Created Date, Ticket Status, ticket Priority, Customer, Ticket ID etc.
Manage Tickets

Supervisor can view the list of tickets & tickets can be managed (view/edit). Supervisor can assign the ticket to Team. Agent can change status & comments of the ticket.
Approve Tickets

Supervisor can view the list of Approval Ticket Request & Supervisor can approve ticket request.
Manage Customer

Supervisor can view the list of all Customers & can export Customer. Supervisor can manage (view/delete) the Customers.
Export

Supervisor can export the Customer list.
Manage Call Reasons

Supervisor can view the list of Call Reason with created date & time. Supervisor can manage(view/add/delete) the Call reason.
Ticket List for the specific customer

Supervisor can view the ticket list for specific Customer by clicking on "Ticket list" in Customer Section.
Ticket History according to ticket ID

Supervisor can view ticket history of specific Ticket using Ticket ID which will describe the Ticket ID, Category, Issue type, City, Comments for the Tickets & Ticket History.
View Messages

Supervisor can view the list of messages & can delete messages.

Manage Dashboard

Agent can view the Dashboard where it will show the total number of the count for ticket status as pending, Open, Closed & Unassigned.
Manage Call Reasons

Agent can view the list of Call Reason with created date & time. Agent can manage(view/add/delete) the Call reason.
Filter Tickets

Agent can apply filters with fields of the Created date of Tickets, Ticket Status, Ticket Priority, Customer & Ticket ID.
Manage tickets

Agent can view the list of tickets & tickets can be view & edit. Agent can assign the ticket to Team. Agent can changes status &comments of the ticket.
Raise Tickets

Agent can raise a ticket by searching customer's email address and customer details will be automatically filled in raise ticket form. If Agent has any reference number regarding ticket then he can enter with other details. Agent needs to select ticket type, category, issue type, city and any comments for this tickets.
Manage Customers

Agent can view the list of all customers & can export Customer. Agent can view & delete the Customers.
Ticket List for the specific customer

Agent can view the ticket list for specific Customer by clicking on "Ticket list" in Customer section.
Profile Setting

Agent can edit (First name, Last name, Contact Address, Contact Number & change password) their profile.
Ticket History according to ticket ID

Agent can view ticket history of specific Ticket using Ticket ID which will describe the Ticket ID, Category, Issue type, City, Comments for the Tickets & Ticket History.
View Messages

Agent can view the list of messages & can delete messages.
View Notifications

Agent can view the notification himself or under organization notifications list and can delete it.

Secure Login

Manager can securely login the Application & login details will be provided by Organisation Admin.
View Dashboard

Manager can view the Dashboard where it will show a total number of the count for ticket status as pending, Open, Closed & Unassigned.
View Profile

Manager can view their Profile with details Name, Email Address, Address, Username & Contact Number.
Manage Tickets

Manager can view the list of tickets & tickets can be view & edit. Manager can assign the ticket to Team. Manager can change status & comments of the ticket.
Approve Tickets

Manager can view the list of Approval Ticket Request & Manager can approve ticket request.
Filter Tickets

Manager can apply filters with fields of the Created date of Tickets, Ticket Status, Ticket Priority, Customer & Ticket ID.
View Messages

Manager can view the list of messages & can delete messages.
Assign Ticket

Manager can assign the ticket to Team.
View Notification

Manager can view the notification himself or under organization notifications list and can delete it.
View Reviews & Ratings

Manager can view the reviews & ratings they have recieved fr Solved Ticket.

Manage Customer

Organization Admin can view a list of customers & can activate /deactivate Customers.
Customer Ticket List

Organization Admin can view the tickets for a specific customer.
Manage Tickets

Organisation Admin can view list of all Tickets with status (active/deactivate) & can manage(add/edit/delete) all Tickets. Organization Admin can view all comments on Ticket.
Manage Call Reasons

Organization Admin can view the list of Call reason list & can manage (view/add/delete) the Call Reason.
Manage Configuration

Organisation Admin can change/update Email, password, Username. Organisation Admin can manage(view/edit/delete) Profile.
Manage Review List

Organization Admin can view the list of the Reviews & can manage (view/delete) the reviews.
Manage Enquiry

Organization Admin can view the list of Enquiry & can manage(view/delete) the Enquiry.
Manage Agents

Organisation Admin can view list of Agents with status(activate/deactivate). Organisation Admin can manage(add/edit/delete) Agents.
Manage Supervisor

Organization Admin can view the list of Supervisor with status (activate/deactivate). Organisation Admin can manage(add/edit/delete) Supervisor.
Manage Manager

Organization Admin can view the list of Manager with status(activate/deactivate). Organisation Admin can manage(add/edit/delete) Manager.
Manage Team

Organisation Admin can view list of Team with status(activate/deactivate). Organisation Admin can manage(add/edit/delete) Team.
Manage Issue Type

Organization Admin can view the list of Issue type with status (activate/deactivate). Organisation Admin can manage(add/delete) Issue Type.

Secure Login

Admin can login securely.
Manage Dashboard

Admin can view the total number of counts for Organisation.
Manage Profile

Admin can view profile & can manage (edit/delete) the profile.
Manage Contents

Admin can manage (add/edit/delete) all Front End Content of the website.
Manage Email Templates

Admin can view list of Email templates & can manage (edit/delete) all Email Templates.
Manage Organization

Admin can view the list of Organisation & can manage (add/edit/delete) all Organisation.
Manage Enquiry

Admin can view the list of Enquiry & can manage Enquiry.
Search Organization

Admin can search Organisation using the keyword, from & to date etc. which will provide the relevant result to Admin.
Search Enquiry

Admin can search Enquiry by entering Email & Name which will provide the relevant result to Admin.
View Reviews & Ratings

Admin can view the reviews & ratings of all Users.
Activate/Deactivate Organisation

Admin can activate & deactivate organisation.
Manage Configuration

Admin can update Email, Password & Username.

Best Partner Company For Your Technological Solutions!

Optimized Code with proper commenting

Our script code is fully optimized, which result in quick load time and, Code is proper commented for each function and module so anyone can easily update the code in future.

Strong Framework of PHP & Well managed database

We used popular and strong Framework of PHP with latest versions to keep the code up to date and prevalent for longer duration. Our DBA team managed all the database tables with complete flexibility for extension in future.

Quick Response and Coordination

Customers will always get quick response from our technical support team, with best possible solution. Expect our response 24 hours.

Customization at affordable price

We provide customization of our scripts, to meet customer expectations with best affordable price and minimum turn around time.

Mobile Friendly Script

Our Script is mobile friendly so, users can easily access all the features through mobile devices that gives improved user experience with portability.

Dedicated Support

You will get the dedicated support from our team for any purchases you made on our website. Our technical support team will always resolve any bug or issues quickly during the support period.

Global company with agile development approach

Our customers are almost equally spread around the globe and we provide international standard solutions for USA, UK, Europe, Australia, UAE and other countries. We work closely with our clients and split the overall development process into smaller phases. Our team regularly work over improvement and additions of features in applications we develop, with latest trends of technology and standards.

Customer information and application level security

Security of customer data and application is major aspect of any of the solutions Logicspice provide. We use advanced and latest methods of code and database security. We make sure to avoid any security hazard including encryption of passwords, form post methods, serialization and program to avoid SQL injections etc.

Experienced workforce with 3000+ project history

We are team of experienced web and mobile app developers, having expertise in handling complex tasks since past 12+ years . We delivered lot's of projects with 100% client satisfaction on different platforms with high level of standards.

Best Partner Company For Your Technological Solutions!

Why Logicspice

Optimized Code with proper commenting

Our script code is fully optimized, which results in quick load time and, Code is properly commented for each function and module so anyone can easily update the code in future.

Strong Framework of PHP & Well managed database

We used popular and strong Framework of PHP with latest versions to keep the code up to date and prevalent for longer duration. Our experienced team managed all the database tables with complete flexibility for extension versions in future.

Quick Response and
Coordination

Customers will always get a quick response from our technical support team, with the best possible solution. Expect our response within 24 hours.

Customization at affordable price

We provide customization of our scripts, to meet customer expectations with best affordable price and minimum turn-around time.

Mobile Friendly Script

Our Script is mobile friendly so, users can easily access all the features through mobile devices that gives improved user experience with portability.

Dedicated Support Team

You will get the dedicated support team while purchasing the script or product. Technical support team will resolve your query quickly in a given time.

Global company with agile development approach

Our customers are almost equally spread around the globe and we provide international standard solutions for USA, UK, Europe, Australia, UAE and other countries. We follow a transparent work process and divide all the development processes into small phases. We can use the latest technology and standards that assure the smooth development and execution.

Customer information and application level security

Security of customer data and application is a major aspect of any of the solutions, Logicspice provides. Our programming is robust and secure that assures password encryption.

Experienced workforce with 3000+ project history

We are a team of experienced web and mobile app developers, having expertise in handling complex tasks since the past 16+ years. We delivered lots of projects with 100% client satisfaction on different platforms with high levels of standards.

Seo Friendly Development

Our developed websites are SEO optimized so it can rank better on Google.

One Stop Solution

We offer complete design & development solutions along with the business strategy, all under one roof.

Integration With Third Party Api

We integrate your website with third party API on our end to serve you better.

Cost Effective

Powerful technology back-end with basic ready-made modules save time and hence overall project cost for your script gets reduced.

Customer Reviews

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Build an Online Store

Oapriliao

Professional, Always put in extra effort, Good Knowledge. One of the best Developer. Will continue to work with them with upcoming project.

website interface design and back-end business implementation using php

Emsall

The word "perfect" is not enough to describe the capability of Logicspice. They are just wonderful and willing to extend the effort until the customer satisfied, definitely will re-hire them

Online Box Office

Konataalleyne

Excellent work. Would definitely use them again. Fast and effective work.

Quick FAQ

Are your given source code modifiable?

Yes, our given scripts are flexible. Clients can customize according to their requirement.

Are you willing to advise us with ideas?

Sure, we fulfill the requirement of client. Your suggestion or ideas are always welcomed which can make your business more interactive.

Will I get refund if I don’t like script developed by you?

We are following latest technology. which ensure highest level of quality and most number of iterations with you so that will never be case.

Will you deliver the exact product as shown in demo?

Yes, We deliver the exact product. We don’t compromise with quality at all.

Can I use your script without any programming skills?

Yes, You can directly install our given script and can manage everything in admin panel which is very user friendly.

How long does it take to receive the script after I purchase it?

It will take minimum 48 hours after payment.You will receive an email message with login details for your personal account where the script can be downloaded.

Can I remove your company proprietary notices?

You are allowed to modify the script. You can remove our company information and put yours. But you cannot put “copyright by“ because only we own the copyrights for our softwares.

Can I update some design and functionality in application code myself?

Yes, You will have access of the all the code, except some of the core encrypted files.

Will I be able to use it on multiple domains, after I purchase this script?

You will be licensed to use it only for the domain, you purchased for.

Can I resell the script? Will I have rights over the script code?

No, You can’t resell the script. All rights will remain with Logicspice only.

Do you offer Money Back Guarantee?

Yes, we offer 30 days money back guarantee to ensure customer satisfaction of our softwares. If for any reason, you wish to discontinue using the product, you can ask us for refund. We will refund your total money except the installation and configuration charges, which is USD 65 or 20% of application cost, whichever is greater.

Along with hosting server details, what other recommendations?

We recommend you purchase SSL certificate along with a hosting server, considering that an SSL certificate is necessary for all the websites these days and it provides a secure layer to the website as well.