Support Ticket System Script

Track the customer support request by managing tickets.

Assign Support Tickets : Client can directly assign the ticket to the respective department. Admin can reassign it to the other staff.
Rating Features : After resolving a ticket, client can give feedback and can help the team to improve their service
Track Everything : Admin can control everything, they can track communication, rating, reply to the tickets.

Filter Support Tickets : You can search ticket by category, department and arrange them according to you.
Manage Support Tickets : Edit the tickets, delete it & export it. Auto update the ticket status.
Client Panel : Client can sign up to the support ticket system and update their details as well.

$399 USD

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18 Reviews

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What is Support Ticket System?

Every company needs a simple and reliable support ticket system to manage customer requests and issues. If you are also planning to maintain the clear communication with your clients then you can enable online help desk system with our customer support ticket system script with an easy and small installing process.

Are you looking for online help desk system for your business to provide support & help to your customers at remote place? We at Logicspice have ready-made support ticket system script for this type of need. Just buy this and enable help desk for your web users within the short period of time.

Our customer support ticket software will work for any web browsers over the Internet and it connect you with several customers who are looking for online support simultaneously on any project. We also offer customization facility according to your requirements.

Managing the customers query diligently is all the difference between retaining or losing a long lasting relationship.

Ticket system Features

Attachments

Attach files of up to 10mb to any outgoing messages. Files extensions and size would be manageable.

Custom Ticket Priorities

You can define your own priorities types of tickets i.e. low, normal, high, medium and add more priority.

Custom Ticket Status

You can define your own ticket status types of tickets i.e. Assigned, resolved, open, unassigned.

Canned Messages

Create a standard answer sheet for common questions, and insert them with a click into any message.

Search

Search all your tickets and perform bulk actions all in one step like delete, assign to one staff etc.

Advanced Formatting

Rich text editor makes it easy to add bold, italics, links or lists to your replies and notes.

CSV Export

Perform custom analysis by exporting your reporting data to a CSV or Excel file.

Custom Email Templates

You can design your own email templates to send customers for any update in information.

User Permissions

You can choose whether to give Users access to more advanced management features.

User-Specific Reporting

See all reports and activity for a specific user on a single page for ease access.

Support Ticket System Mobile Application

This online support ticket system app is ideal for growing businesses who wants to reduce customer support costs by providing customers an easiest way to find answers and raise their queries.

$349 USD

*The price is just for an android app. iPhone app will be priced separately.

Our given Support Ticket System app script gives you a right track to run your business all over the world.

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Ticket system Features

Customer Reviews

4.0 out of 5 stars

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Build an Online Store

Oapriliao

Professional, Always put in extra effort, Good Knowledge. One of the best Developer. Will continue to work with them with upcoming project.

website interface design and back-end business implementation using php

Emsall

The word "perfect" is not enough to describe the capability of Logicspice. They are just wonderful and willing to extend the effort until the customer satisfied, definitely will re-hire them

Online Box Office

Konataalleyne

Excellent work. Would definitely use them again. Fast and effective work.

Quick FAQ

Are your given source code modifiable?

Yes, our given scripts are flexible. Clients can customize according to their requirement.

Do logicspice give technical support?

Yes , we believe in long-term relationship.We provide technical support to the client till the end of journey with us.

Are you willing to advise us with ideas?

Sure, we fulfill the requirement of client. Your suggestion or ideas are always welcomed which can make your business more interactive.

Will I get refund if I don’t like script developed by you?

We are following latest technology. which ensure highest level of quality and most number of iterations with you so that will never be case.

Will you deliver the exact product as shown in demo?

Yes, We deliver the exact product. We don’t compromise with quality at all.

Can I use your script without any programming skills?

Yes, You can directly install our given script and can manage everything in admin panel which is very user friendly.

How long does it take to receive the script after I purchase it?

It will take minimum 48 hours after payment.You will receive an email message with login details for your personal account where the script can be downloaded.

Can I remove your company proprietary notices?

You are allowed to modify the script. You can remove our company information and put yours. But you cannot put “copyright by“ because only we own the copyrights for our products.

Q Can I update some design and functionality in application code myself?

Yes, You will have access of the all the code, except some of the core encrypted files.

Q Will I be able to use it on multiple domains, after I purchase this script?

You will be licensed to use it only for the domain, you purchased for.

Q Can I resell the script? Will I have rights over the script code?

No, You can’t resell the script. All rights will remain with Logicspice only.

Q Do you offer Money Back Guarantee?

Yes,We offer 30 days money back guarantee to ensure customer satisfaction of our products. If for any reason, you wish to discontinue using the product, you can ask us for refund. We will refund your total money except the installation and configuration charges, which is USD 65 or 20% of application cost, whichever is greater.