• UK Contact No - Logicspice+1-616-929-4064
  • USA Contact No - Logicspice+44(0)203-002-7963
  • India Contact No - Logicspice+91-141-4021056

What is Support Ticket System?

Every company needs a simple and reliable support ticket system to manage customer requests and issues. If you are also planning to maintain the clear communication with your clients then you can enable online help desk system with our customer support ticket system script with an easy and small installing process.

Are you looking for online help desk system for your business to provide support & help to your customers at remote place? We at Logicspice have ready-made support ticket system script for this type of need. Just buy this and enable help desk for your web users within the short period of time.


Our customer support ticket software will work for any web browsers over the Internet and it connect you with several customers who are looking for online support simultaneously on any project. We also offer customization facility according to your requirements.

Managing the customers query diligently is all the difference between retaining or losing a long lasting relationship.

Have a look on the advance and unique set of features that are powered in our

Support Ticket System

Support Ticket System

Easy Registration

User can easily register by giving the required details.

Support Ticket System

Great Profile Management

User or admin both can edit their profile information anytime.

Support Ticket System

Fully Responsive

Themes with ‘fit-all-screen’ compatibility allow user to access from mobile as well as tablet.

Support Ticket System

Lost Password Recovery

This feature allows customers to reset their password with the ease of customized password resetter.

Support Ticket System

Search Filter

This allows to search a keyword and give relevant result back to the user.

agent_icn

Payment Options

You can offer payment options like : COD, Debit Card, Credit Card etc.

Support Ticket System Mobile Application

This online support ticket system app is ideal for growing businesses who wants to reduce customer support costs by providing customers an easiest way to find answers and raise their queries.

Support Ticket System Mobile Application
$349
*The price is just for an android app. iPhone app will be priced separately.
Our given Support Ticket System app script gives you a right track to run your business all over the world.
Four usermodes for efficient access control
Super admin
Super admin
Super admin will have system administrative tools.
Manager
Manager
Managers are equipped to make the right decisions.
manager_icn
Staff member
Staff member have the right tools to be more productive.
Customer
Customer
Customers find timely help within an arm's length.

Ticket system Features

Customer profiles

Profiles are auto-populated, editable and include all previous history. All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.

Advanced formatting

Rich text editor makes it easy to add bold, italics, links or lists to your replies and notes

Attachments

Attach files of up to 10mb to any outgoing messages. Files extensions and size would be manageable in settings

Custom Ticket Priorities

You can define your own priorities types of tickets

Custom Ticket Status

You can define your own ticket status types of tickets

Organize tickets with labels

Create custom labels to organize tickets or tag them for future reference using whatever system works best for you

Canned Messages

Create a standard asnwer sheets for common questions, and insert them with a click into any message. Canned Replies save your time, and help keep your brand’s voice consistent across staff members

CSV Export

Perform custom analysis by exporting your reporting data to a CSV or Excel file

Custom Email templates

You can design your own email templates

Email signatures

Add a personalized HTML signature to every reply

Custom Notes

Add custom notes to any ticket that will not visible to customers

Agent Collision Avoidance

Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses.

Outgoing SMTP settings

We can send emails on your behalf or use your custom SMTP credentials. SMTP settings will be manageable in settings under super admin area.

Search

Search all your tickets and perform bulk actions all in one step like delete, assign to one staff etc

User permissions

You can choose whether to give Users access to more advanced management features

Customer Ratings

Customers rate their support experience and you can view results in the reports

Advanced filters

Filter reporting data by ticket priorities, status and date ranges.

Dashboard Reports

Get system overview and basic historical statistics on tickets count and status per department, staff and help topics

User-specific reporting

See all reports and activity for a specific User on a single page

Printer-friendly

All reports have a beautiful printer-friendly layout

Mobile friendly

Website will oen on any mobile device with standard mobile view

SSL encryption

All data would be encrypted via SSL

Currently this product is under development and demonstration will not available for some days. We will be back to you once it's ready to present.

Used Technologies and Server Requirements

  • iOS App Development
    iOS
  • Java
    Java
  • Android Developers
    Android
  • PHP Development
    PHP
  • CakePHP Developers
    CakePHP
  • Bootstrap
    Bootstrap
  • MySQL
    MySQL
  • Apache
    Apache

What support you will get?

  • Free Updates - Logicspice
    Free Updates
  • Free Support Logicspice
    Free Support
  • Free Brand Removal - Logicspice
    Free Brand Removal
  • Free Installation - Logicspice
    Free Installation
  • Access to Source code - logicspice
    Access to Source code
Customer Reviews
05
4.0 out of 5 stars
5
17
4
1
3
0
2
0
1
0
5
Build an Online Store
Oapriliao
Professional, Always put in extra effort, Good Knowledge. One of the best Developer. Will continue to work with them with upcoming project.
5
website interface design and back-end business implementation using php
Emsall
The word "perfect" is not enough to describe the capability of Logicspice. They are just wonderful and willing to extend the effort until the customer satisfied, definitely will re-hire them
5
Online Box Office
Konataalleyne
Excellent work. Would definitely use them again. Fast and effective work.
Quick FAQ

Yes, our given scripts are flexible. Clients can customize according to their requirement.

Yes , we believe in long-term relationship.We provide technical support to the client till the end of journey with us.

Sure, we fulfill the requirement of client. Your suggestion or ideas are always welcomed which can make your business more interactive.

We are following latest technology. which ensure highest level of quality and most number of iterations with you so that will never be case.

Yes, We deliver the exact product. We don’t compromise with quality at all.

Yes, You can directly install our given script and can manage everything in admin panel which is very user friendly.

It will take minimum 48 hours after payment.You will receive an email message with login details for your personal account where the script can be downloaded.

You are allowed to modify the script. You can remove our company information and put yours. But you cannot put “copyright by“ because only we own the copyrights for our products.

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